Contact Us | FAQ
Frequently Asked Questions
01. What are the advantages of the new storefront?
02. How do I log in for the first time?
03. How do I log in if I'm already registered on the old store/MCO front?
04. Where do I go to place an order?
05. Will it take longer for me to receive my order?
06. What happens after I confirm my order?
07. What is the return policy?
08. Can I select only certain leaders to be able to order on our church's account?
09. Can I just enter in my order?
10. Can I order and have my church invoiced as before?
11. I have a complaint, who should I speak to?
13. I'm having trouble ordering club products. Do I have to login again?
14. How can I change my password?
15. Whom do I call if I have problems?
FAQ ANSWERS
01. What are the advantages of the new storefront?
• Fast and secure ordering
• Available 24/7
• Real-time inventory information
• Automatic order confirmation
• More payment options
02. How do I log in for the first time?
You will need to create a username and password dependent on how you plan to shop.
If you are approved to shop for your Awana Church you will need to have an ART (Awana Resoucres and Tools) username and passwoird. If you have not created an ART login, Click Here If you have already created your ART username and password and you are approved to shop for your church, simply login.
If you are shopping for yourself Create a new user account.
Please be aware that if you would like to set-up a Church account and Personal account you must use two different e-mail addresses.
03. How do I log in if I'm already registered on the old store/MCO front?
All old store and MCO logins are now obsolete.
You have two options to login:
1. Login using your ART Portal user name.
2. Create a new user account.
04. Where do I go to place an order?
If you do not know exactly what you want, you can browse the Store by clicking on any of the product categories listed on the orange bar. These categories have been chosen to lead you to the appropriate products.
You may also enter the item number in the search field and be taken directly to the item you desire to order.
05. Will it take longer for me to receive my order?
Awana ships most orders within 48 hours excluding weekends and holidays (shipping time). Standard delivery time to destinations averages five days (delivery time). For quicker delivery, select 2-Day or 1-Day delivery. Note that total time to receive your order is shipping time plus delivery time.
06. What happens after I confirm my order?
Your order will not be processed until you confirm your order. When complete, an “ORDER CONFIRMATION” page appears. It will say that your order has been confirmed and will include the order number. We suggest that you make a note of this number at this time. You will also receive an e-mail confirmation for the order. If you have any questions before you check your e-mail, having the order number will make it easier for Customer Service to assist you. You can print a copy of the order confirmation by pressing the “Print Order” button. We suggest you print the order confirmation for your records. You can also view the details of the order here. You will not be able to cancel the order once it has been confirmed, though. That’s why it’s important to double-check the order as well as the ship-to address BEFORE you confirm the order.
If you do not receive an email confirmation within 24 hours, please call customer care at 866-292-6227.
07. What is the return policy?
See Information About Returns
08. Can I select only certain leaders to be able to order on our church’s account?
We are working to add this feature, for authorized purchasers, in the near future. Presently, church accounts with authorized purchasers must place their order by phone or e-mail to customercare@awana.org.
09. Can I just enter in my order?
Yes, simply click the cart, found at the top right corner of any page and begin entering you product id number and quanity.
10. Can I order and have my church invoiced as before?
On the billing part of the checkout page, you will have the option to select Invoice Church.
11. I have a complaint, who should I speak to?
If it is about a product you have bought from our stores, please get in touch with the store you purchased from – the telephone numbers of all our stores can be found on this website. If the complaint is about an online shopping experience please call one of our customer service representatives on (866) 292-6227 or complete the form on the Contact Us page.
12. When I place an order, I also want a confirmation sent to others in my club, like the church treasurer. Where can I add these additional e-mail addresses?
We are working to add this feature to the store Web site
13. I'm having trouble ordering club products. Do I have to login again?
There might be an issue with your login and your user name (e-mail address) for ART will need to be reviewed or updated. Please contact Customer Care at (866) 292-6227 or customercare@awana.org.
14. How can I change my password?
Click on Forgot My Password
15. Whom do I call if I have problems?
You may call Awana Customer Care at 866-292-6227. We will be pleased to assist you with any problems you may have regarding placing your order or the site.
